Last updated: 25 September 2026
Report an order issue within 7 days
If an item is incorrect, damaged on arrival, incomplete or appears defective, contact us within 7 calendar days of delivery or collection. Provide the order number, a clear description, photos or video, and the serial number or IMEI where applicable.
Keep the original packaging, accessories, manuals, free gifts and labels. After inspection, an eligible claim may be resolved by repair, replacement, price adjustment or refund, as appropriate under the circumstances and applicable law.
Change-of-mind returns
We do not automatically accept returns because of a change of mind, incompatible personal preference or an opened product that is not defective. If a product has a separate change-of-mind arrangement, it will be stated on its product page or quotation.
Product warranty
- Phones and smartwatches: normally covered by the stated manufacturer or Malaysian distributor warranty, commonly 12 months. The product listing and invoice are final for the actual coverage supplied.
- Branded accessories: commonly carry 6–12 months of brand or distributor warranty, depending on the item.
- Other accessories: coverage is product- and supplier-specific. The exact commercial warranty, if any, will be shown before purchase.
QQ GADGET & TECH can assist with a valid claim, but a manufacturer or authorised service centre may perform diagnosis and determine the outcome of a manufacturer-warranty claim. Repair or replacement does not restart the original warranty unless the applicable warranty terms state otherwise.
Common exclusions
Commercial warranty generally does not cover accidental impact, liquid damage unless specifically covered, misuse, incorrect installation, unauthorised repair or modification, normal wear, consumable parts, cosmetic damage that does not affect function, or removed or altered serial and IMEI labels.
Data and device preparation
Back up and remove personal data, accounts, SIM cards and memory cards before submitting a device. We are not responsible for data loss during diagnosis, reset, repair or replacement to the extent permitted by law.
Your statutory rights
Nothing in this policy excludes or reduces rights and remedies that cannot lawfully be excluded under Malaysian consumer law.